![]() We welcome any feedback or suggestions you may have for us. Our team is committed to providing customers with the best possible experience, and we are constantly working to improve our processes and offerings. Our Customer Support received numerous awards for the high-level service including European Customer Centricity Awards in the "Contact Centre/Shared Services" nomination in 2021, AppEsteem certification in 2020, and CCW Excellence Awards in the “Best in Class Contact Center" nomination in 2019. We are a legit company with thousands of customers all over the world, which creates highly-rated software services for Macs. Performed a system checkup: - Opened Activity Monitor to check RAM state - Used the command in the Terminal to check the daemons We want to assure you that under no circumstances would we try to mislead any of our customers into buying our products. Set up MacKeeper: - Enabled MacKeeper Antivirus - Run Find&Fix scan 2. Here are the steps that our agent performed on your device with your consent: 1. We made sure our technician didn't apply any malicious changes to your computer. The technician’s actions were legit and complied with the company rules. We found no evidence of any misconduct from our side during the remote connection. Vivienne Upd: Our Quality Assurance team reviewed the video recording of the session that our technician established with your device on March 21, 2023. Please send us your email address or the order id so we could locate your account and check the issue you mentioned. At the same time, we'd like to investigate the case. These confirm that MacKeeper is reliable software which doesn't harm your Mac. We've succesfully passed Apple Notarization and got AppEsteem certification. ![]() Hello! Thanks for reaching us! We are sorry for the inconvenience you faced. Reply from MacKeeper Updated Mar 30, 2023 Desperate tactics which will only result in my review getting a ‘Trustpilot Verified’ tick next to it. MacKeeper have now reported my review to Trustpilot saying I am not a legitimate customer, I will take pleasure in sending them all documentation as evidence. Savvy users will know that this scam is prolific and system manipulation happens behind the scenes. EDIT 2: The screen recording is not evidence of no wrongdoing. Mackeeper presents as normal useful software but outsources tech support to a scam company who remote access your computer and mess with your system before sending you a link to Mackeeper Premium Services to fix the problem that they created. I used third-party malware removal software to remove what they had put on my machine. When I threatened them with my relationship with Jim Browning (youtube scam investigator) they remotely disabled the software and removed any trace of MacKeeper software from my machine. They accessed my brand-new Macbook remotely and put malware on it before requesting $900 to remove it.
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